On November 11, 2020, Queen Letizia had two engagements at Zarzuela Palace in Madrid. The Queen first received representatives of The Telephone of Hope (ONG - The Telfono de la Esperanza). The ONG is a voluntary nongovernmental organisation that offers free comprehensive support to people who are in crisis. The ONG was founded in 1971 in Seville. Today it has 29 centers in Spain.
